Privacy Policy

Last updated: October 4, 2026

SalesPowder ("we," "us," or "our") operates the SalesPowder CRM platform at salespowder.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us:

• Account Information: Name, email address, company name, and billing details when you sign up.
• CRM Data: Contacts, notes, emails, files, and other data you enter into the platform.
• Payment Information: Billing and payment details are processed securely by our payment processor, Stripe. We do not store your full credit card number on our servers.
• Usage Data: Log data such as IP address, browser type, pages visited, and timestamps to help us improve the service.
• Communications: Emails and messages you send through the platform using our SendGrid and Twilio integrations.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the SalesPowder platform.
• Process transactions and send related billing information.
• Send transactional emails (password resets, account notifications).
• Deliver emails and SMS messages on your behalf through our integrated services.
• Monitor usage patterns to improve performance and user experience.
• Respond to your requests and provide customer support.
• Comply with legal obligations.

3. Data Storage and Security

Your data is stored on secure servers in the United States. We implement industry-standard security measures including:

• Encrypted connections (SSL/TLS) for all data transmission.
• Hashed and salted passwords using bcrypt.
• Isolated tenant data in our multi-tenant architecture.
• Secure file storage using Amazon Web Services (AWS S3).

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Mobile App

The SalesPowder app for iPhone and Android gives you access to the same account and data as the website. In addition to the information described above, the app handles the following:

• Sign-in: You sign in with your SalesPowder email address and password. The app keeps a sign-in token on your device so you stay signed in. Signing out removes the token from your device and from our servers.
• Push notifications: If you allow notifications, the push token your device receives from Apple or Google is sent to us and linked to your account, so we can alert you when a customer texts or calls your business phone number. You can turn notifications off at any time in your device settings, and signing out removes the token.
• Camera and photos: The app uses your camera or photo library only when you choose to attach a photo to a message or set a headshot for your email signature. Only the photos you select are uploaded.
• Calls and text messages: Calls you place from the app go through your device's phone app or, if your company uses SalesPowder business numbers, through Twilio. For business-number calls we log the time and duration of the call. Calls are not recorded.
• Diagnostics: If push notification setup fails on your device, the app sends a short error report to our servers so we can fix the problem.

The app does not collect your location, does not use advertising identifiers, and does not include analytics or advertising tools. We do not use information from the app to track you across other companies' apps or websites.

5. Third-Party Services

We use the following third-party services to operate the platform:

• Stripe: Payment processing. See Stripe's Privacy Policy.
• SendGrid (Twilio): Email delivery. See Twilio's Privacy Policy.
• Twilio: SMS messaging. See Twilio's Privacy Policy.
• Amazon Web Services (AWS): File storage. See AWS Privacy Policy.
• Google Calendar API: Calendar synchronization (optional). See Google's Privacy Policy.
• Apple Push Notification service and Google Firebase Cloud Messaging: Delivery of mobile app notifications. See Apple's Privacy Policy and Firebase Privacy and Security.

We do not sell your personal information to third parties.

6. Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription, we will retain your data for 30 days to allow for reactivation. After that period, your data may be permanently deleted. You may request early deletion by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data.
• Object to or restrict processing of your personal data.
• Data portability (receive your data in a structured, machine-readable format).

To exercise any of these rights, please contact us at the email below.

8. Cookies

We use essential cookies to maintain your session and keep you logged in. We do not use third-party tracking or advertising cookies.

9. Children's Privacy

SalesPowder is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Email: support@salespowder.com